Research shows employees don't trust their employer

  • Written by Susannah Binsted
Kylie Green, Director of Consultancy
Kylie Green, Director of Consultancy


New research reveals breakdown between employees and employer in recognition, trust and communication of mission and values

  • 91% of employers say it’s critical to the success of their business that employees understand their mission 
  • 83% of senior decision-makers agree that their company is doing enough to recognise employees who demonstrate the values that their company cares about the most
  • Yet, 42% of employees don’t agree that their employer recognises them when they demonstrate the values their company cares about

 

  • Employers with high Employee Net Promoter Scores (eNPS)* have a workforce where 9 in 10 employees agree that their employer is transparent about how the company plans to achieve its mission and 84% agree that their employer recognises them when they demonstrate the values their company cares about most

 

Kylie Green, Director of Consultancy

 

Sydney, 6 February - A new study from global employee engagement company, Reward Gateway, which surveyed 500 workers and 250 senior decision makers across Australia, has revealed that only 16% of employees feel completely informed about their employer’s corporate mission and only 22% of employees feel completely informed about the values of the organisation they work for. These stats are problematic when you consider that 91% of employers say it’s critical to the success of their business that employees understand their mission. 

 

Recognition is one of the key drivers needed to ingrain employees with a company’s values and corporate mission, however, 42% of employees don’t agree that their employer recognises them when they demonstrate the values their company cares about. Reward Gateway’s previous research, undertaken in 2017, also uncovered that 66% of employees would rather work for a company with a culture where they received recognition over a higher salary job where they didn’t get any recognition.

 

Furthermore, the study has found a break down of communication and trust between employee and their employers. 88% of senior decision makers say that their organisation is transparent with employees about how they plan to achieve the company mission. However, only 21% of employees say they strongly agree that they trust their employer to communicate information openly and honestly.

 

90% of employees** who say they are likely to recommend their employer to a friend or peer as a place to work also agree that their employer is transparent about how the company plans to achieve its mission and 84% agree that their employer recognises them when they demonstrate the values their company cares about most.

 

Commenting on the research, Kylie Green, Director of Consultancy, at Reward Gateway, said, ‘This new study has revealed that recognising employees when they demonstrate a company’s purpose, mission and values is a must and not a nice-to-have.

 

‘To help our clients create a more engaged workforce, we’ve enhanced our Employee Engagement Platform to help employers better communicate their purpose, mission and values in a more simple, transparent way, that seamlessly integrates and amplifies moments of employee recognition.”

 

To learn more about the research and hear success stories, please visit RG.co/connect

 

Definitions : 

  • Employee Net Promoter Score (eNPS)is a method for measuring how willing the employees are to recommend their workplace to friends and acquaintances. 
  • ** These employees rated the likelihood of them recommending their employer to a friend or peer as a place to work as either 9 or 10 on a scale from 0 to 10, with 0 being not at all likely and 10 being extremely likely.
  • Employers refers to senior decision makers (managers and above)
  • Employees refers to full and part-time workers 

 

Research info: 

 

  • Research was undertaken by Censuswide in January 2018
  • A sample of 500 workers were surveyed in each country (UK, US, Australia)
  • A sample of 250 employers were surveyed in each country (UK, US, Australia)
  • The research in 2017 was undertaken by Atomik and a sample of 500 workers and 500 senior decision makers’ were surveyed in each country (UK, US, Australia)

About Reward Gateway

 

Reward Gateway helps more than 1,700 of the world’s leading companies, in 23 countries, to attract, engage, and retain their best people with an employee engagement platform that brings employee benefits, reward and recognition, employee communications and survey tools into one unified hub. Clients include KPMG, Optus, Ericsson, PeopleBank, Pepsico, AFL, Metricon and McDonald’s. For more information, please visit: www.rewardgateway.com

 

AUSTRALIAN NEWS

Eco-Friendly Ways to Renovate Your Home

Going green in every aspect of life is not only a lifestyle change, it’s a necessity. The planet is riling up against us and we need to do everything in...

Inaugural Variety Big Kids Ball

Saturday 2 June, 2018, 5:45pm The STAR Event Centre, Pyrmont Black tie Let down your hair for a night you won’t forget and change the lives of kids in need at the...

Gold medal performance from Sunshine Coast

With the 2018 Commonwealth Games only one day away, more than 500 athletes and officials from nine countries have been treated to a gold medal welcome by the Sunshine Coast...

Happy Pets: How to Protect Your Pets from Parasites

Today, pets are not just pets—they are treated with the same amount of love and care like other members of the family. And just like all of your loved ones...

A Complete Guide to Buying a House in Australia

Owning a home is a wonderful dream every young adult should strive to realise in order to break the bonds of living under the rules of landlords and create true...

Sunshine Coast Capital

Sunshine Coast comes of age with launch of property investor group Property investors are set to benefit from substantially increased returns following the launch of what is believed to be the...

A Personal Parenting Assistant to Survive Those Early Baby Years

CATH RESNICK When you have a baby your whole world changes, not only are you concentrating on feeding, changing nappies and generally surviving each day, but there’s also the bigger picture...

Village Roadshow takes digital promotions into Asian market

Edge’s Managing Director, Fergus Koochew Village Roadshow’s incentive technology business, Edge, has launched in South-East Asia, taking its ground-breaking promotions to the world’s biggest consumer market, in its first international foray...

Securing property for you children’s future

“Parents worry their children won’t be able to afford a home” news.com.au, February 2017   “I'll never be able to afford a house - and older generations don't give a damn” Sydney Morning Herald...

Popular articles from Modern Australian

MAKE IT WINE TIME, ANY TIMEKeep your cool in the Far North with new 3-way fridge for the tropics Easy Dress-Up Tips for Lazy GirlsRenovation Hot Spots: The Sydney Suburbs that had the biggest makeover 5 Food Trends That Are Affecting Your Diet in 2018Inaugural Variety Big Kids BallGold medal performance from Sunshine Coast Happy Pets: How to Protect Your Pets from ParasitesHow You Can Conquer Your Dental Anxiety A Complete Guide to Buying a House in AustraliaHeaven is the Adelaide HillsHealth and Beauty Tips- Know These Important Facts5 Amazing Australian Holiday Ideas Up and away: the impact of flying on your healthSunshine Coast Capital