Modern Australian

Volvo Cars taps TDCX to enhance customer experience for Europe

BUCHAREST, ROMANIA - Media OutReach Newswire - 21 March 2024 - TDCX, (NYSE: TDCX), an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, announced that it had partnered with Volvo Cars in going the extra mile for its customers in several markets in Europe.

TDCX provides customer care services in more than seven languages across multiple channels including phone, email and social media. Through the collaboration, customers are served in their native language and enjoy faster response times as well as a seamless experience across their preferred channels. TDCX is also supporting pre-sales activities, completing the full customer journey.

Car makers are increasingly shifting gears, prioritizing customer experience in response to customer demand. Less than one in 10 Europeans is of the view that car brands[1] provide a good digital experience (e.g., online experience, in-app), while another study showed that almost half of customers contemplate switching car brands after a negative CX encounter[2].

Mr. Niclas Medin, Head of Outsourcing Volvo Cars, said, "Beyond making cars that serve our customers' lifestyles and are sustainable and safe, we are committed to helping them enjoy the experience of owning a Volvo. Ensuring that we provide great CX is a key part in achieving that goal. In today's fast-moving world, the experience that we provide our customers with must keep up with the ever-changing needs of customers. To do so, we decided to tap the support of a specialist CX provider, TDCX, to deliver a seamless, omnichannel experience that we aim to provide our customers with. We are confident that our partnership with TDCX will help us drive greater customer engagement and satisfaction."

Tapping technology such as AI to transform customer experience

TDCX has set up CX teams for Volvo Cars in Romania and Türkiye, serving as a hub to serve customers in Europe. These locations were chosen due to their skilled talent pools and CX expertise, which can support business operations and growth.

To support its customer service specialists in serving Volvo Cars' customers efficiently and effectively, TDCX also plans to implement innovative digital tools that provide greater insight into the customer's history and their potential needs. This enables the specialists to understand the customer better, reducing the duration of the interaction and speeding up the resolution process.

TDCX will also work with Volvo Cars to explore the use of artificial intelligence to enhance the customer experience further.

Mr. Daniel Mereuta, Country Director, TDCX Romania said, "As CX continues to be a priority for automakers, it's clear that companies are shifting their focus from product features alone to creating meaningful connections with their customers. This renewed emphasis on CX is not only about providing convenience but also about delivering personalized experiences that evoke emotions and foster loyalty.

"Our expertise in setting up CX operations quickly, efficiently, and cost-effectively enables us to help leading brands such as Volvo Cars in focusing on their core business while achieving their CX ambitions. As we deepen our collaboration work with Volvo Cars to explore the use of technology such as generative AI to deliver digitally enabled customer experiences that maintain the warmth of a human touch. By combining intelligent automation with empathetic human touchpoints across all stages of the customer journey – from pre-purchase research to post-sales support – we will be able to create an unparalleled CX that sets Volvo Cars apart."

Volvo Cars partnership with TDCX in Europe builds on its successful tie-up in Malaysia which started just over a year ago. TDCX's expertise in omnichannel customer support and lead generation has proven instrumental in paving the way for a more seamless engagement between Volvo Cars and its customers.


Hashtag: #TDCX #Outsourcing #CustomerExperience #CX





The issuer is solely responsible for the content of this announcement.

About TDCX

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising, and social media, streaming and e-commerce. TDCX's expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region's growth potential.

TDCX's commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment.

TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit .

Innovative Solar Conduit Solutions: Why Solarflex Stands Out

When it comes to solar installations, efficiency, safety, and regulatory compliance are essential — particularly when tight schedules and diverse en...

Loaded Potato Snacks: Perfectly Crispy French Fries and Air-Fried Hash Browns

Are you craving a crunchy, flavorful potato snack that goes beyond the usual French fries? Let me introduce you to two of my favorite recipes: Loade...

Bulk Liquid Storage Tanks: Essential Solutions for Modern Industry

In industries where managing large quantities of liquids is a daily requirement, bulk liquid storage tanks play a vital role. These tanks are desi...

Bistro Blinds for Seasonal Changes: Adapting Your Outdoor Space

Bistro blinds are outdoor designs that can be adapted for seasonal changes. They warm up the environment by making it wind-free, wet-free, and sun...

Advantages of Using Digital Printing Services

The demand for quick, efficient, and high-quality printing solutions has seen remarkable growth in our modern, fast-paced world. This increasing nee...

Benefits of Professional Strata Management

Navigating the complexities of strata management can be a daunting endeavor for any strata property owner or committee member. Strata management inv...

The Hidden Benefits of Bundling Utilities with Moving Services

Moving can feel overwhelming with so many things to juggle. Hiring a moving company in Brisbane helps make it easier, but did you know you can make it...

Family Mediation: The Path to Resolution, Healing, and Lasting Solutions

In an era where family challenges are often met with emotional and financial strain, family mediation has quietly gained traction as a life-changing...

Surprise Party Ideas That Will Leave Your Guests Speechless

Throwing a surprise party is one of the most exciting ways to celebrate a special occasion. The thrill of keeping it a secret combined with the joy ...

“North of the River” Vs “Over the Bridge” – What’s in Brisbane’s ongoing North Vs South Feuds?

Greater Brisbane Australia’s largest capital city by land area, coming in at 15,824 square kilometers, and ranks number three worldwide. It has Au...

Income Stream Integration: 7 Ways to Earn Money Through Your Website

Whether you sell Vietnamese coffee, review Japanese gadgets, or rent Melbourne self storage, your website is more than just an online presence—it...

Top 10 Benefits of Practicing Taekwondo for All Ages

Taekwondo is more than just a martial art; it’s a way of life that offers profound physical, mental, and emotional benefits. Whether you're a chil...

Plasterboarding and Ceiling Repair: The PlasterX Advantage for Long-Lasting Results

Contacting professionals who are well-versed in the nuances of the task is essential to preventing headaches during plastering ceiling repair work. ...

Snake Catcher’s Life-Saving Advice: What to Do When You Encounter a Snake

Australia is home to some of the most venomous snakes in the world, and if you live here, you're already well aware of how dangerous these creatures...

The Best Dumplings in Melbourne

Melbourne offers the best dumplings in the world, with variety of tastes and styles. The perfect dumpling is boiled, fried, or steamed - the best ...

The Ultimate Guide to Daily Dental Hygiene: Tips for a Healthy Smile

Maintaining good oral hygiene is essential for a healthy smile that lasts a lifetime. While regular visits to your dentist are important, establishi...

Mixing Vintage and Modern: How to Create a Timeless Interior

Achieving a timeless interior that blends both vintage charm and modern sophistication can transform any home into a stylish, curated space. When do...

Sugar-Free Chocolate Treats: A Guilt-Free Indulgence

People are very conscious about their health and sugar-free chocolates are becoming a popular option. This is a delicious and very satisfying option...