Modern Australian
Men's Weekly

.

TDCX the first Southeast Asian and Singapore-headquartered service provider to be recognized among world's top outsourcing companies

TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally

SINGAPORE - Media OutReach Newswire - 11 April 2024 - TDCX, an award-winning digital customer experience (CX) solutions provider for technology and blue-chip companies, has emerged as the only Southeast Asian business process outsourcing (BPO) company in the top 20 global Outsource Accelerator (OA) 500 2024 Index.

The index evaluates more than 3,500 companies worldwide on the strength of their global network and commitment to excellence. Factors such as domain authority, website traffic, employee reviews, LinkedIn engagement, and third-party analysis from Crunchbase and ZoomInfo are evaluated as part of the process.

TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally
TDCX ranked 18th in OA500 Index which recognizes top BPO firms globally

Mr Derek Gallimore, Founder and CEO of Outsource Accelerator, said, "Nowadays, businesses have an array of choices for their outsourcing needs. TDCX has differentiated itself from competitors by continuously investing in talent, maintaining a robust online presence, and being up-to-date with AI technologies. It is through these initiatives that TDCX has grown into a great company. I congratulate TDCX on this great milestone."

Ms Angie Tay, Group Chief Operating Officer, TDCX, said, "At TDCX, we have always been driven by our ethos to #BeMore. This means we constantly strive to bring more value to our clients in everything we do, enabling us to grow alongside them as we ventured into regions beyond Southeast Asia over the years. We are proud to be recognized among industry leaders and this achievement is the result of the hard work and dedication of our more than 17,800 talented colleagues across our 30 campuses worldwide.

"Looking ahead, we will be dedicating more resources to talent development and helping our clients harness technology such as artificial intelligence (AI) through our dedicated consulting arm, TDCX AI. These initiatives will be geared towards helping both clients and employees leverage AI to analyze data, extract insights, and identify opportunities at a faster pace and with greater reliability, while exercising caution in the use of AI as it develops. We believe that through such efforts, we will be able to empower our stakeholders to envision the future and strengthen their capabilities."

A solution that TDCX has recently rolled out is TDCX FastTrack. The AI-enabled productivity platform is designed to help customer service (CS) representatives automate multiple processes while equipping them with information in real-time. TDCX FastTrack's ability to proactively recommend solutions in real-time helps representatives to deliver positive customer outcomes more efficiently. Based on initial testing, CS representatives were able to reduce customer holding time for incoming call inquiries by 40 per cent.

Hashtag: #CX #Outsourcing #BPO





The issuer is solely responsible for the content of this announcement.

TDCX

Singapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.

TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, travel and hospitality, digital advertising, and social media, streaming and e-commerce. TDCX's expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region's growth potential.

TDCX's commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment.

TDCX employs more than 17,800 employees across 30 campuses globally, specifically in Brazil, Colombia, Hong Kong, India, Indonesia, Japan, Malaysia, Mainland China, Philippines, Romania, Singapore, South Korea, Spain, Thailand, Türkiye, and Vietnam. For more information, please visit .

Telematics: Driving Business Efficiency

Telematics, the clever combination of telecommunications and information technology, has evolved from simple vehicle tracking to become an indispens...

5 Signs Your Pool Filter Needs Professional Cleaning

Is your pool water looking cloudy, your pump working overtime, or the jets losing pressure?  These are common warning signs that your pool filter mi...

Social Media: Is It Increasing Rates of Anxiety and Depression?

In today’s connected world, social media has become an integral part of daily life. Platforms like Instagram, TikTok, and Facebook offer opportuni...

Preventive Maintenance Tips for Hydraulic Equipment

Hydraulic equipment plays a crucial role in industries ranging from construction and mining to agriculture and manufacturing. Whether it’s powerin...

Choosing the Right LiDAR System for Your Project

When planning a project that relies on accurate spatial data, selecting the right LiDAR system is one of the most critical decisions you’ll make. ...

The History of Craft Beer: From Monasteries to Modern Breweries

Craft beer has a rich and fascinating history that stretches back centuries. What we enjoy today in trendy taprooms and bustling breweries is the re...

How Natural Pearls Shaped Trade Routes and Global Economies

Throughout history, natural pearls—those rare, untamed treasures formed by nature itself—have exerted a powerful influence on trade networks, po...

How To Choose The Right Insulation For Your Space

Selecting the appropriate insulation for your home or building is a critical decision that affects comfort, energy efficiency, and present and future ...

7 Best Things to Do in Beaufort, Victoria

Beaufort is a charming small town in Victoria’s Goldfields, full of history, natural beauty, and warm, welcoming locals. Whether you’re passing th...

What to Expect During Divorce Mediation & Settlement

Divorce can be a difficult and emotionally draining process, but mediation and settlement often provide a constructive path forward. Instead of goin...

Navigating Disability Services in Perth: Your Questions Answered

Understanding the landscape of disability support can feel overwhelming, especially when you're just starting out. If you’re looking for support a...

How Veneers and Dental Implants Work Together for Full Smile Restoration

Modern dentistry has strong instruments that can produce life-changing outcomes when it comes to repairing a smile that has been impacted by tooth los...

Gen Z’s Are Going off Grid – But Is It Sustainable?

Australia’s cost of living crisis is causing Gen Z to get creative with frugal living options. Earlier this year, young couple Koby and Amelie wan...

The Risks of DIY Air Conditioning Installation and How to Avoid Them

Air conditioning is essential in Australia, especially during the scorching summer months, when homes and workplaces can become unbearable without rel...

How to Find Reliable Air Conditioning Services Near You in Brisbane Northside

Introduction In Brisbane’s hot and humid climate, air conditioning has become more of a necessity than a luxury. Whether it's keeping your home coo...

Enhance Outdoor Living with Lifestyle Awnings

Creating the perfect balance between indoor comfort and outdoor living is something many homeowners aspire to achieve. In recent years, Lifestyle Aw...

Why Buckets with Lids Are Essential for Safe Storage & Transportation

The right bucket can streamline transport and make handling easier day to day. With options suited to food, chemicals and construction materials, th...

Comfort and Style with Ceiling Fans Perth

While air conditioning is common, it is not always the most cost-effective or sustainable solution, particularly during long hot summers. For homeow...