Modern Australian
The Times Real Estate

.

How to understand and harness your workplace rage

  • Written by Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

How to understand and harness your workplace rage

It's ok to let a little anger show in the workplace but you shouldn't let it all out, research says.

As you’re sitting there, about to throw an office chair, your temperature and heart rate rising, know that it isn’t all in vain.

Getting angry in your office does actually have a positive side. For example, anger can motivate you to respond to perceived injustice. It can also be useful in negotiations, with research showing angry negotiators tend to have better outcomes.

But it can also lead you to make poor decisions, say something you’ll regret and even make you more physically violent.


Read more: In defence of happiness: why emotional intelligence is key in the digital age


Given the mixed consequences of anger at work, you shouldn’t feel justified in hitting a fellow employee, but recent research suggests a little anger in moderation is alright.

Common anger triggers at work

The most common cause of workplace anger is being treated unjustly (77%), according to an early but influential Australian study. Researchers also found we don’t tolerate being the target of immoral behaviour like laziness or theft (23%) and being disrespected by our coworkers (20%).

More recently, researchers have suggested three main triggers of anger in the workplace:

  1. Feeling unjustly treated by others, particularly a supervisor or witnessing an injustice in your organisation (for example someone else being treated unfairly)

  2. When you feel like someone is messing with your goals or obstructing your plans. Lack of time or resources can also be the cause of deviant behaviour at work

  3. Interpersonal conflict, like personality clashes and differences in attitudes. Not only causing one but many people to be angry.

Is your blood boiling yet?

When anger is beneficial

The research evidence for the professional benefits of anger are mostly in relation to negotiation and leadership situations.

In studies of negotiation, people who expressed anger had better outcomes. However this is usually only when the angry party has the greater power, or when the recipient of the rage has poor alternatives to negotiating.

A 2016 study found anger in leaders can make them appear more powerful, yet less effective. Intense anger in leaders motivates their subordinates to increase their effort but also means they will be more deviant. Another study found that anger enhances performance, but only when followers have conscientious and agreeable personalities.

More generally, research finds anger has positive consequences at work when it’s expressed verbally, is of low intensity and when it’s a mad man rather than a woman.

Do some people just have a low boiling point?

Although most people will occasionally experience anger at work, some people seem to constantly be on edge. Workplace experience management has a role to play in employee satisfaction and retention.

For example, people who usually blow their top as opposed to getting only a little angry will be more likely to experience ongoing anger at work. These people are easily provoked.

People who are neurotic at work are also likely to be more angry because they have poor emotional regulation. People who show traits of psychopathy and low agreeableness are also more likely to express their anger at work, than others.

However these people tend to be more successful at work. But anger is probably not the cause of their success. It is more likely that anger is a side-effect of adaptive characteristics. For example competitive people are likely to be both successful and express anger more often.

Anger as a strategy

Since anger is beneficial in some instances, it raises the question: should employees strategically act out anger to bring about positive outcomes? Although some research supports this, other studies suggest caution.

For example one study demonstrated that faking anger in negotiations is detrimental to resolving the conflict. A better strategy than faking anger is actually to communicate it when it is real, but do so in a controlled manner (for example not being abusive but telling someone you’re mad).

There’s only one type of person who seems to be an exception to this advice: those high in the personality trait “machiavellianism”. Machiavellian employees are those who operate strategically and manipulatively at work in order to achieve their goals. They can be highly angry and are likely to use it, and aggression, strategically to enhance their success.

Tips for managing anger

Aside from making you very unpopular in the workplace, anger has been linked to high blood pressure and heart disease. Fortunately, there are things you can do to manage anger in the office.


Read more: Four signs you have high emotional intelligence


You don’t have to be a zen master to learn to regulate your emotions through mindfulness and emotional intelligence training. One simple strategy involves reducing arousal through deep, slow breathing. This type of training can also protect from stress which is a major source of anger. Although emotional regulation will not eliminate anger, it will reduce its intensity.

You can also go straight to the source of your rage and see if that can be changed instead. This is not easily done, however it can be best in the long run.

Overall, the research seems to suggest merit to both expressing and controlling anger. It’s generally not a good idea to use anger as a strategy to manipulate, but when something makes you angry, feel free to express it – it might lead to positive outcomes.

Peter O'Connor does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

Authors: Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

Read more http://theconversation.com/how-to-understand-and-harness-your-workplace-rage-90174

What to Look for in a Reliable Junk Removal Service

Choosing the right junk removal service can feel overwhelming, especially with so many options available. Every year, households and businesses genera...

Freight Shipping a Motorcycle: Avoid These Common Mistakes

Image by Ultimatetransport123 Shipping a motorcycle can be a relatively simple and smooth process. However, even the smallest error can result in d...

Large Bore Steel Pipes: Applications and Advantages in Industrial Projects

As the name implies, large bore steel pipes are massive, powerful tubes. By massive, we’re referring to their large diameters which typically star...

The Business Case for Installing EV Chargers at Service Stations: ROI and Future Trends

As Australia transitions to a net-zero future, the electric vehicle (EV) market is rapidly gathering momentum. With EV ownership in the country fo...

Wealth Without Boundaries: 5 Location-Independent Income Strategies

Photo: Mesut Kaya / Unsplash Many people dream of working from pristine beaches in Thailand, cosy cabins in the Alps, or the best coworking spaces Me...

High Visibility Work Shirts: A Must-Have for Workplace Safety

Workplace safety is a necessity. Workers from construction sites to manufacturing units should be visible for their well-being and they have it by w...

How to Prepare for Your Wedding Video Shoot: A Step-by-Step Guide

Your wedding video captures one of the most important days of your life, preserving precious memories and moments for years to come. To ensure the d...

Preparing for Debt Collection Amidst Economic Downturn in Australia

Economic downturns bring financial uncertainty, especially for Australian businesses reliant on consistent cash flow. The challenges multiply when c...

How to Enhance the Security of Your E-Commerce Site

In the digital age, e-commerce has become a vital part of the global economy, allowing businesses to reach customers far and wide. However, with thi...

Understanding Disability Service Providers: Roles and Responsibilities

Disability service providers are people who support individuals with disabilities. Their role is pretty simple: help people live their lives more in...

Top 10 Guest Posting and Content Agencies in Massachusetts for 2025

Digital marketing relies on SEO content creation and guest posting to get more people to see your website, increase search engine rankings, and establ...

Same Day Rubbish Removal: Convenience and Efficiency at Your Doorstep

In today’s fast-paced world, convenience is king. From on-demand food delivery to next-day shipping, modern living is all about getting what you n...

Optimising Workforce Efficiency: The Benefits and Implementation of Employee Scheduling Software

"Master workforce management with our guide on Employee Scheduling Software. Streamline tasks & increase efficiency seamlessly!" Employee sched...

Enhancing Road Safety with Technology and Apps

Road safety has always been a critical concern for individuals, organisations, and governments alike. With the rapid advancements in technology, a n...

Best Cleaning Methods and Tools for Solar Panels

Solar panels are a fantastic way to harness renewable energy, but keeping them clean is essential to maximise their efficiency. Dust, grime, bird dr...

The Benefits of Implementing a Uniform Policy

A well-thought-out uniform policy can be a game-changer for organisations of all types. Whether you run a corporate office, a retail store, or a tra...

Why Hiring a Sacramento Car Accident Lawyer Can Maximize Your Compensation

Car accidents can be life-altering, leaving victims with physical injuries, emotional trauma, and significant financial burdens. When faced with suc...

Can Your Air Conditioner Prevent Illness?

When you think about air conditioning, you probably picture cool air on a hot summer day. But what if your AC could do much more than keep you com...