Modern Australian
Men's Weekly

.

How to understand and harness your workplace rage

  • Written by Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

How to understand and harness your workplace rage

It's ok to let a little anger show in the workplace but you shouldn't let it all out, research says.

As you’re sitting there, about to throw an office chair, your temperature and heart rate rising, know that it isn’t all in vain.

Getting angry in your office does actually have a positive side. For example, anger can motivate you to respond to perceived injustice. It can also be useful in negotiations, with research showing angry negotiators tend to have better outcomes.

But it can also lead you to make poor decisions, say something you’ll regret and even make you more physically violent.


Read more: In defence of happiness: why emotional intelligence is key in the digital age


Given the mixed consequences of anger at work, you shouldn’t feel justified in hitting a fellow employee, but recent research suggests a little anger in moderation is alright.

Common anger triggers at work

The most common cause of workplace anger is being treated unjustly (77%), according to an early but influential Australian study. Researchers also found we don’t tolerate being the target of immoral behaviour like laziness or theft (23%) and being disrespected by our coworkers (20%).

More recently, researchers have suggested three main triggers of anger in the workplace:

  1. Feeling unjustly treated by others, particularly a supervisor or witnessing an injustice in your organisation (for example someone else being treated unfairly)

  2. When you feel like someone is messing with your goals or obstructing your plans. Lack of time or resources can also be the cause of deviant behaviour at work

  3. Interpersonal conflict, like personality clashes and differences in attitudes. Not only causing one but many people to be angry.

Is your blood boiling yet?

When anger is beneficial

The research evidence for the professional benefits of anger are mostly in relation to negotiation and leadership situations.

In studies of negotiation, people who expressed anger had better outcomes. However this is usually only when the angry party has the greater power, or when the recipient of the rage has poor alternatives to negotiating.

A 2016 study found anger in leaders can make them appear more powerful, yet less effective. Intense anger in leaders motivates their subordinates to increase their effort but also means they will be more deviant. Another study found that anger enhances performance, but only when followers have conscientious and agreeable personalities.

More generally, research finds anger has positive consequences at work when it’s expressed verbally, is of low intensity and when it’s a mad man rather than a woman.

Do some people just have a low boiling point?

Although most people will occasionally experience anger at work, some people seem to constantly be on edge. Workplace experience management has a role to play in employee satisfaction and retention.

For example, people who usually blow their top as opposed to getting only a little angry will be more likely to experience ongoing anger at work. These people are easily provoked.

People who are neurotic at work are also likely to be more angry because they have poor emotional regulation. People who show traits of psychopathy and low agreeableness are also more likely to express their anger at work, than others.

However these people tend to be more successful at work. But anger is probably not the cause of their success. It is more likely that anger is a side-effect of adaptive characteristics. For example competitive people are likely to be both successful and express anger more often.

Anger as a strategy

Since anger is beneficial in some instances, it raises the question: should employees strategically act out anger to bring about positive outcomes? Although some research supports this, other studies suggest caution.

For example one study demonstrated that faking anger in negotiations is detrimental to resolving the conflict. A better strategy than faking anger is actually to communicate it when it is real, but do so in a controlled manner (for example not being abusive but telling someone you’re mad).

There’s only one type of person who seems to be an exception to this advice: those high in the personality trait “machiavellianism”. Machiavellian employees are those who operate strategically and manipulatively at work in order to achieve their goals. They can be highly angry and are likely to use it, and aggression, strategically to enhance their success.

Tips for managing anger

Aside from making you very unpopular in the workplace, anger has been linked to high blood pressure and heart disease. Fortunately, there are things you can do to manage anger in the office.


Read more: Four signs you have high emotional intelligence


You don’t have to be a zen master to learn to regulate your emotions through mindfulness and emotional intelligence training. One simple strategy involves reducing arousal through deep, slow breathing. This type of training can also protect from stress which is a major source of anger. Although emotional regulation will not eliminate anger, it will reduce its intensity.

You can also go straight to the source of your rage and see if that can be changed instead. This is not easily done, however it can be best in the long run.

Overall, the research seems to suggest merit to both expressing and controlling anger. It’s generally not a good idea to use anger as a strategy to manipulate, but when something makes you angry, feel free to express it – it might lead to positive outcomes.

Peter O'Connor does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

Authors: Peter O'Connor, Associate Professor, Business and Management, Queensland University of Technology

Read more http://theconversation.com/how-to-understand-and-harness-your-workplace-rage-90174

How to Save Smart: Cheapest Travel Insurance for Schengen Visa without Cutting Corners

Picture this: you’ve found a last-minute flight to Milan, your hotel booking comes with breakfast and a rooftop view, and your itinerary is ready ...

Keeping Lone and Remote Workers Safe: Employer Duties and Practical Solutions

In Australia, thousands of employees work alone, in remote locations, or in direct contact with the public every day. While these roles are critical...

How Your General Dentist Supports Your Smile Over a Lifetime

A healthy grin is more than just a desirable feature; it reflects overall health, well-being, and self-esteem. Our oral health needs evolve from chi...

A Brighter Smile in Sydney: Expert Cosmetic Dentists and Veneers Solutions

A confident smile can open doors, boost your self-esteem, and leave a lasting impression. In Sydney, more people than ever are turning to cosmetic den...

How To Keep Vase Flowers Fresh Through Australia’s Coldest Months

Winter flowers develop slowly, which gives them stronger structure and longer vase life Heat from indoor environments is the biggest threat to th...

Artificial Intelligence is Powering the Growth of Australian Telehealth Services

Many Australians have traditionally experienced difficulties in accessing timely and quality healthcare, especially those who live in rural or remot...

VR Training in Australia – Customer Service Risk Management

In today’s rapidly evolving workplaces, Australian organisations are turning to immersive learning tools like VR to handle specialised needs such ...

Powering Shepparton’s Businesses: Expert Commercial Electrical Services You Can Count On

When it comes to running a successful business, having reliable, compliant, and efficient electrical systems is non-negotiable. From small retail ou...

Maximise Efficiency: Cleaner Solar Panels for Optimal Performance

Solar panels are a smart investment in energy efficiency, sustainability, and long-term savings—especially here in Cairns, where the tropical sun ...

7 Common Air Conditioner Issues in Melbourne – And How to Fix Them

Image by freepik Living in Melbourne, we all know how unpredictable the weather can be. One moment it’s cold and windy, the next it’s a scorchin...

Powering Palm QLD with Reliable Electrical Solutions

Image by pvproductions on Freepik When it comes to finding a trustworthy electrician Palm QLD locals can count on, the team at East Coast Sparkies s...

The Smart Way to Grow Online: SEO Management Sydney Businesses Can Rely On

If you’re a Sydney-based business owner, you already know the digital space is crowded. But with the right strategy, you don’t need to shout the...

What Your Car Says About You: The Personality Behind the Vehicle

You can tell a lot about someone by the car they drive—or at least, that’s what people think. True Blue Mobile Mechanics reckon the car says a l...

The Confidence Curve: Why Boudoir Photography Is the Empowerment Trend You Didn’t Know You Needed

Boudoir photography has been quietly taking over social feeds, Pinterest boards, and personal milestones—and for good reason. It’s not just abou...

Understanding Level 2 Electricians: Why Sydney Residents Need Licenced Experts for Complex Electrical Work

When it comes to electrical work around the home or business, not all electricians are created equal. In Sydney, particularly when you're dealing wi...

Retirement Anchored in Model Boat Building for Waterford’s Doug Unsold

WATERFORD — When Doug Unsold sees his ship come in, it’s usually one he’s crafted with his own hands. The 67-year-old retiree from Waterford ...

The Science Behind Alarm Clocks and Your Circadian Rhythm

Waking up on time isn’t just about setting an alarm—it’s about working with your body, not against it. At the heart of every restful night and...

How to Use Plants to Create a Calming Atmosphere in Your Home

In today’s fast-paced world, cultivating a calm, soothing environment at home has never been more important. Whether you live in a busy urban apar...